Call Center CRM 9.0.5
Free Version
Publisher Description
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:
Automatically track all customer interactions
- Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.
Automatically save and manage Customer Opt-Out and Contact Preferences
- Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.
Automatically display customer information to agents
- Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.
Intelligently, efficiently recognize callers and serve them accordingly
- Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.
Design and manage sales and marketing campaigns
- Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.
About Call Center CRM
Call Center CRM is a free software published in the Other Comms Tools list of programs, part of Communications.
This Other Comms Tools program is available in English. It was last updated on 29 March, 2024. Call Center CRM is compatible with the following operating systems: Other, Windows.
The company that develops Call Center CRM is Voicent Communications, Inc. The latest version released by its developer is 9.0.5. This version was rated by 20 users of our site and has an average rating of 4.6.
The download we have available for Call Center CRM has a file size of . Just click the green Download button above to start the downloading process. The program is listed on our website since 2013-10-23 and was downloaded 6,652 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Call Center CRM as malware if the download link is broken.
How to install Call Center CRM on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Call Center CRM is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
